FAQs

HomeFAQs
FAQs2019-01-30T11:41:41+00:00
Should I plan my pet’s cremation/burial in advance?2019-01-28T11:53:27+00:00

You can come and speak to us at anytime about making arrangements for your beloved pet’s cremation or burial.
It is sometimes easier to plan for this in advance as we can explain the process and respectfully inform you of what to expect so you can make an informed decision whilst not grieving.
We can make your aftercare arrangements beforehand and make sure you are as prepared as possible for your pet’s final journey.

You can take advantage of one of our Advanced Payment Plans which enable you to make your final arrangements for your beloved pet without any rush or pressure and you will be able to order your individual choices at today’s prices.

Can I be present at the time of the individual cremation?2018-10-18T16:20:01+00:00

You and your family are very welcome to attend our Crematorium to say your final goodbyes to your beloved pet in total privacy.
We will comfort you on the day and support you after the cremation process and you will be able to take home the ashes of your pet if you choose this option.

Can I witness the cremation of my pet?2018-10-18T16:20:25+00:00

Regrettably, we are unable to allow members of the public within our crematorium area for Health and Safety reasons.
We appreciate some people would like to witness their pet’s own individual cremation and we have a CCTV link to allow total transparency that we cremate your beloved pet respectfully and on its own.

Can I bring my pet to the crematorium?2018-10-18T16:21:21+00:00

If you would like to bring your pet to the crematorium please make sure you contact us first to make arrangements.
Our staff may be out on a call or working in the crematorium taking care of another beloved pet and we want to make sure we are ready and available to answer all your questions or concerns.

Can you collect my pet from my home or my vet’s practice?2018-10-18T16:21:39+00:00

Yes we provide a collection service in our private pet ambulance where your pet will be collected from your home or vet’s practice and will be respectfully looked after until your beloved pet’s cremation.
Our private pet ambulance is never shared with different pets it only takes individual pets to their final resting place.

What choices do I have to keep or scatter my pet’s ashes?2018-10-18T16:21:56+00:00

You can choose to keep your pet’s ashes in one of our beautiful caskets or urns, have some ashes contained in a lovely piece of jewellery from our collection. You can also choose to inter your pet’s ashes in your garden making a lasting memorial or tribute or choose to scatter their ashes on their favourite walk or special place.